Podczas skanowania komputer się restartuje. Prośba o pomoc

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Arcadio Morello

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Podczas skanowania komputer się restartuje. Prośba o pomoc

Post17 paź 2012, 18:15

Witam,
Skanują komputer programem Kaspersky Anti-Virus 2010 wczoraj i dzisiaj zrestartował mi się komputer.
O to co wyszło w minidump:
16.10.2012:

Kod: Zaznacz cały

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\WINDOWS\Minidump\Mini101612-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path.           *
* Use .symfix to have the debugger choose a symbol path.                   *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055b1c0
Debug session time: Tue Oct 16 18:18:21.609 2012 (GMT+2)
System Uptime: 0 days 7:03:31.278
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
...
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 80564bb5, b38dbbe4, 0}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Probably caused by : ntoskrnl.exe ( nt+8dbb5 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 80564bb5, The address that the exception occurred at
Arg3: b38dbbe4, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************

ADDITIONAL_DEBUG_TEXT: 
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: 804d7000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4a78505a

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instrukcja spod "0x%08lx" odwo

FAULTING_IP:
nt+8dbb5
80564bb5 8b06            mov     eax,dword ptr [esi]

TRAP_FRAME:  b38dbbe4 -- (.trap 0xffffffffb38dbbe4)
ErrCode = 00000000
eax=00000b97 ebx=00003dcc ecx=ffffffff edx=00003dcc esi=00000b97 edi=b38dbd08
eip=80564bb5 esp=b38dbc58 ebp=b38dbc6c iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
nt+0x8dbb5:
80564bb5 8b06            mov     eax,dword ptr [esi]  ds:0023:00000b97=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x8E

LAST_CONTROL_TRANSFER:  from 80564c28 to 80564bb5

STACK_TEXT: 
WARNING: Stack unwind information not available. Following frames may be wrong.
b38dbc6c 80564c28 e33c8e48 00003dcc 88df0801 nt+0x8dbb5
b38dbc94 805764b5 00003dcc 00000001 8aa66e70 nt+0x8dc28
b38dbd38 804de7ec 00003dcc 00000000 7c82bd94 nt+0x9f4b5
b38dbd64 7c90e514 badb0d00 03fcf718 b31bed98 nt+0x77ec
b38dbd68 badb0d00 03fcf718 b31bed98 b31bedcc 0x7c90e514
b38dbd6c 03fcf718 b31bed98 b31bedcc 00000000 0xbadb0d00
b38dbd70 b31bed98 b31bedcc 00000000 00000000 0x3fcf718
b38dbd74 b31bedcc 00000000 00000000 00000000 0xb31bed98
b38dbd78 00000000 00000000 00000000 00000000 0xb31bedcc


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt+8dbb5
80564bb5 8b06            mov     eax,dword ptr [esi]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt+8dbb5

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  ntoskrnl.exe

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------



17.10.2012:

Kod: Zaznacz cały

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\WINDOWS\Minidump\Mini101712-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path.           *
* Use .symfix to have the debugger choose a symbol path.                   *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055b1c0
Debug session time: Wed Oct 17 16:54:55.031 2012 (GMT+2)
System Uptime: 0 days 3:53:37.688
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
...
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 80564bb5, b3c2cbe4, 0}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Probably caused by : ntoskrnl.exe ( nt+8dbb5 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 80564bb5, The address that the exception occurred at
Arg3: b3c2cbe4, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************

ADDITIONAL_DEBUG_TEXT: 
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: 804d7000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4a78505a

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instrukcja spod "0x%08lx" odwo

FAULTING_IP:
nt+8dbb5
80564bb5 8b06            mov     eax,dword ptr [esi]

TRAP_FRAME:  b3c2cbe4 -- (.trap 0xffffffffb3c2cbe4)
ErrCode = 00000000
eax=0000061f ebx=00002b10 ecx=ffffffff edx=00002b10 esi=0000061f edi=b3c2cd08
eip=80564bb5 esp=b3c2cc58 ebp=b3c2cc6c iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
nt+0x8dbb5:
80564bb5 8b06            mov     eax,dword ptr [esi]  ds:0023:0000061f=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x8E

LAST_CONTROL_TRANSFER:  from 80564c28 to 80564bb5

STACK_TEXT: 
WARNING: Stack unwind information not available. Following frames may be wrong.
b3c2cc6c 80564c28 e33025d8 00002b10 88ca1101 nt+0x8dbb5
b3c2cc94 805764b5 00002b10 00000001 8aa66e70 nt+0x8dc28
b3c2cd38 804de7ec 00002b10 00000000 7c82bd94 nt+0x9f4b5
b3c2cd64 7c90e514 badb0d00 07bcf888 b23b5d98 nt+0x77ec
b3c2cd68 badb0d00 07bcf888 b23b5d98 b23b5dcc 0x7c90e514
b3c2cd6c 07bcf888 b23b5d98 b23b5dcc 00000000 0xbadb0d00
b3c2cd70 b23b5d98 b23b5dcc 00000000 00000000 0x7bcf888
b3c2cd74 b23b5dcc 00000000 00000000 00000000 0xb23b5d98
b3c2cd78 00000000 00000000 00000000 00000000 0xb23b5dcc


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt+8dbb5
80564bb5 8b06            mov     eax,dword ptr [esi]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt+8dbb5

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  ntoskrnl.exe

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------



Proszę o pomoc. Pierwszy raz takie coś mi się stało od 8 lat...

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lewy

Ekspert
Posty: 1462
Rejestracja: 15 gru 2009, 11:10

Podczas skanowania komputer się restartuje. Prośba o pomoc

Post18 paź 2012, 08:56

Obydwa zrzuty nic nie podają sensownego, zajrzyj do dzienników podglądu zdarzeń albo podaj nam je do analizy

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Arcadio Morello

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Posty: 702
Rejestracja: 25 sty 2012, 00:52

Podczas skanowania komputer się restartuje. Prośba o pomoc

Post18 paź 2012, 12:53

Witam,
a gdzie to mogę sprawdzić? Jak zajrzeć do dzienników poglądu zdarzeń? Gdzie je mogę znaleźć?

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deFco247

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Posty: 371
Rejestracja: 02 sty 2011, 17:27
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Podczas skanowania komputer się restartuje. Prośba o pomoc

Post18 paź 2012, 15:23

Start -> Narzędzia administracyjne -> Podgląd zdarzeń
lub,
Start -> Uruchom... -> eventvwr.msc
http://www.hotfix.pl/podglad-zdarzen-za ... -7-a47.htm

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Arcadio Morello

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Posty: 702
Rejestracja: 25 sty 2012, 00:52

Podczas skanowania komputer się restartuje. Prośba o pomoc

Post20 paź 2012, 17:38


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cosik_ktosik

Administrator
Posty: 21416
Rejestracja: 13 lis 2008, 01:17
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Podczas skanowania komputer się restartuje. Prośba o pomoc

Post20 paź 2012, 23:19

Masz ciągle błędy z USB, zainteresuj się sterownikami od chipsetu płyty głównej oraz wszystkimi sterownikami do urządzeń podpiętych do tego portu, w tym drukarki.
Hotfix
Pozdrawiam, cosik_ktosik :)

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Arcadio Morello

Użytkownik
Posty: 702
Rejestracja: 25 sty 2012, 00:52

Podczas skanowania komputer się restartuje. Prośba o pomoc

Post21 paź 2012, 01:51

Mam przeinstalować sterowniki do drukarki i chipsetu płyty głównej?

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lewy

Ekspert
Posty: 1462
Rejestracja: 15 gru 2009, 11:10

Podczas skanowania komputer się restartuje. Prośba o pomoc

Post21 paź 2012, 07:09

Tak bo generują stale błędy



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